Improving Access Service

Improving Access Service

In addition to standard, weekday appointment times, people living in York and its surrounding area have the opportunity to visit, or talk to a healthcare professional in the evenings, at weekends and on bank holidays thanks to a new scheme that launched in October 2018.

NHS Vale of York Clinical Commissioning Group (CCG) has awarded Nimbuscare Ltd, a group of local GP practices, a contract to deliver extended access primary care service in central York.

Dr Kevin Smith, the CCG’s Executive Director of Primary Care and Population Health said: “I am delighted to announce that patients in areas of central York and Pocklington will be able to access primary care services in the evenings, at weekends and on bank holidays from early autumn 2018.”

Dr Smith added: “We asked the Vale of York community to tell us what is important to them about local healthcare services and providing extended access to primary care services was identified as one of the main themes.

“Our investment to increase access to primary care services is the start of a very exciting journey that is transforming the delivery of local healthcare.”

Dr Russell Saxby of Nimbuscare Ltd and My Health Practice said: “This is fantastic news for patients. It is the biggest investment in primary care for some years and we are delighted and proud to be at the forefront of this service in York.

“We know people currently find it difficult to get a face-to-face or telephone appointment at their GP practice, at a time to suit them.

“This new service will give people a better choice of appointment times and more options to speak to a clinician, or even, eventually, have a virtual consultation on their mobile device or computer.”

Under the new contract, appointments are available between 6.30pm and 8pm each weekday, with additional slots available at weekends and bank holidays. The appointments are pre-bookable, by telephoning local surgeries or by contacting NHS 111.

Mrs Jayne Bone, Senior Manager at Nimbuscare Ltd said: “We will constantly listen to people’s views about the service, so that we can change it to suit their needs. Our aim is to offer a range of routine appointments with GPs and other clinical staff.

This service, which covers the York Central area, including Pocklington, is based at four hub sites:

Pocklington Medical Practice, The Beckside Centre, Pocklington
Jorvik Medical Practice, Woolpack House, Stonebow, York
Haxby Group, Huntington Surgery, York
Priory Medical Group, Cornlands Road Surgery, Acomb, York

Dr Saxby explained: “It’s really important we get this right for patients, so we plan to roll it out gradually and keep services under review.

“There is a lot of work to be done now to make sure all our systems are linked, staff are trained and rotas established to be able to offer the service. This is a huge piece of work and we want to make sure it happens as smoothly and seamlessly as possible.”

People will get the chance to give feedback using a number of survey mechanisms to be introduced as the service begins. More information will be sent out via local surgeries in the coming weeks.

Services will include:

  • Extra appointments available weekday evenings, including bank holidays
  • Extra appointments at weekends
  • Appointments with a range of clinicians – doctors, nurses, primary care practitioners etc.
  • Telephone booking via your local surgery, or NHS 111
  • Online booking for patients will be introduced later
  • Face-to-face appointments
  • Telephone appointments
  • Virtual, online consultations using digital technology will be introduced later
  • Appointments available 6.30pm until 8pm, weekdays, including bank holidays
  • Service covers 365 days/year

Patients with more urgent health care needs, that are not life threatening, will be advised to contact NHS 111 for help and advice.

Walk in appointments are not included in the extended access service.

About Nimbuscare Ltd

Nimbuscare Ltd is the collective registered name of several local GP Practices. It will hold the contract on behalf of the following practices in the York Central area:

Haxby Group
Priory Medical Group
York Medical Group
East Parade
Old School
Front Street
My Health
Jorvik – Gillygate
Dalton Terrace

For further information contact

NHS Vale of York CCG – phone 01904 555 919 or email

Nimbuscare Ltd – phone 07793 943 342 or email

Find FAQs and Answers here, or visit this website.