Online Services

Online Services

Online Services

Patient Access

You may find it more convenient to use our secure online booking system to make appointments with a GP, inform us of a change of address, order repeat prescriptions or to view test results, allergies and your immunisation history. To use this facility you need to set up an online Patient Access Account.

Click on the image to the right to load Patient Access and follow the instructions in order to set up your account.

Patient-Access

Patient Access Mobile

Patients with smart phones or tablets can also use the Patient Access app.  Please see the links below.

Patients with iPhones and iPads:AppStore Patients with Android phones and tablets:
GooglePlay

Important Information

In 2013 our clinical computer systems were upgraded to the latest technology available to GP practices in England and this upgrade included the introduction of an online service called Patient Access. Patient Access is part of Patient.co.uk which provides advice and information to both patients and health care professionals.

On 6th October 2014 our appointment booking and repeat prescription ordering systems was combined into Patient Access

Please visit the surgery in person (with photo ID) to collect separate registration details for Patient Access. If you are collecting online registration details on behalf of someone who is housebound, you will be required to sign an additional registration access form. The Care Quality Commission (CQC) requires all GP practices to check a patient’s ID before granting access to online services such as Patient Access.

Patient Access is part of Patient.co.uk which provides health information and advice to both patients and health professionals nationwide. Patient Access gives patients access to repeat medication requests, online appointments and access to view your own medical records. Please ask a receptionist for a registration form for Patient Access.

Getting Started

For security and confidentiality reasons, Patient Access is only available to patients aged 16 or over.  Before you can start using our online systems, you must first register your details with the Practice in person, so that you can be provided with two a unique registration forms.

Your personal information is kept safe and secure.

At the surgery, ask to register for ‘Patient Access’ and you will be given a registration form with details of how to gain access to this online service.  On your computer visit: myHealthgroup.co.uk/online-services

Login using the details with which you have been provided. Note: for security purposes, if the information is not accurately entered, you will not be allowed access.

How to login

At the top of this page you will see a link to Patient Access. Once you have obtained your paper registration form from a receptionist, go to the Patient Access and carefully follow the instructions written on the paper forms. Patient Access users who own either an iPhone or Android smart-phone can also download the Patient Access app from the relevant app stores.

Problems Logging In

As an added security measure, if an incorrect password is entered more than 3 times you maybe locked out of your account. If this has happened, you can try the online password reset options or contact the surgery for a new registration form.

Many web browsers have a facility to remember your username & password. This can cause problems if your web browser has remembered the incorrect information.

Please see below for information on how to reset this data held by your web browser:

  • Internet Explorer users: Click the ‘Tools’ menu and select ‘Delete Browsing History’
  • Firefox users: Click the ‘Tools’ menu and select ‘Clear Recent History’
  • Safari users: Click the ‘Safari’ menu and select ‘Reset Safari’

Always check that your computer software is up-to-date and please try to avoid using non-standard internet browsers (e.g. AOL Explorer) as many patients have reported compatibility problems using such software.

Security

All personal information held on Patient Access is protected using the highest standards of internet security.

To register for Patient Access you will need to visit the surgery in person to be issued with a login and password. Housebound patients can be signed up after completing a request form.

You will not be able to use the system on behalf of another adult. We recommend that you keep your password secret and do not allow anyone else access to your account.

Additional safeguards are in place to protect the privacy of under 16s.

Further information

Should you have any questions or comments about using Patient Access, please contact reception staff at the Practice and we will do our best to help.

Feedback

We welcome feedback on these new online services but we also suggest you provide feedback directly to Patient Access via their Feedback website:  https://patient.uservoice.com

Only by providing feedback can these systems be improved.