It is easier and quicker to manage appointments and request repeat prescriptions via our online service. Simply log in and select an option. To register for online services please contact reception, in person with two forms of identification one of which must be photographic. We can then issue you with your unique PIN number.
Please allow 3 working days for checking and preparation of prescriptions.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Your appointment at the Practice
- All surgeries are by appointment only. To make an appointment, contact the practice
- If you feel you need to be seen on the same day we offer the Urgent Care Service. If you wish to see a particular doctor your preference will be respected but you may need to wait to see a specific doctor
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 10 minutes late for an appointment you may be asked to re-book.
Urgent Care Clinic
If you feel you need to be seen on the same day with an acute problem, we offer an Urgent Care Service at our Strensall and Stamford Bridge sites, Monday to Friday. This service is bookable by contacting the practice on 01904 490532. Please be aware that the receptionist may need to ask for details about the problem to ensure your appointment is booked appropriately. Your information is treated in the strictest of confidence.
We offer telephone consultation appointments with Doctors and Practice Nurses.
As some of our patients find it difficult to attend daytime sessions during the working week, we now provide a number of pre-bookable appointments on some evenings and Saturday mornings. These can be booked by contacting the surgery during normal working hours.
Please note that the Practice is closed for normal services between 6pm and 8am on weekdays and throughout the weekend, even if the building is open for late or weekend surgery appointments. If all appointments have been taken during the extended hour’s surgery we are normally able to see you but this will not be until the next available routine appointment.
If you would like medical advice before we re-open for normal services, please contact NHS111 (by dialling 111).
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.